Single National Emergency Call System
112 SAVES LIVES, PROTECTS THE CITIZEN AND THE PROPERTY
Dialing 112 is a fast way to communicate with the emergency dispatcher centers (Police, Fire Brigade, Ambulance) in case of emergency.
The 112 Emergency System works as a countrywide service on all fixed or mobile telephone networks.
112 – RESPECT AND PREOCCUPATION FOR CITIZENS’ PROBLEMS!
The 112 system aims at ensuring citizen protection and providing the highest level of assistance, regardless of their location. The Single National Emergency Call System consists of emergency call answering centres (Public Safety Answering Points) and their associated equipment – an operative telecommunications system, designed to notify, receive, process and transfer the emergency calls to the requested services, in a centralized and unitary way. The system also applies to the communications between the Police, the Fire Brigade, and the Ambulance special response systems which have the obligation to respond in case of emergency calls. In the future, depending on the developing necessities, new response agencies will be gradually encompassed: the Gendarmerie, the Civil Protection and Antiterrorism units.
This integrated system operation is set up with the purpose of ensuring the protection of the citizens’ life and goods and will bring forth a state of normality in Romania, similar to that of the other European countries. The efficiency of this system will largely depend on the prompt response of the emergency agencies (Police, Ambulance, Fire Brigade, etc.) to the crisis situations reported by the emergencies calls.
The Public Safety Answering Point personnel is composed of professionals who respond to the emergency calls 24/7. They are trained to assist the callers during the emergency situations and help them as soon as possible.
The main objective of 112 is to safeguard:
The Single System for Emergency Calls establishes the contact between the caller asking for help in an emergency situation and the public safety agencies (their dispatcher centers).
WHAT DOES 112 BRING NEW?
– FREE OF CHARGE SERVICES
– EASY ACCESS
– UNIVERSALITY (MULTILINGUAL SERVICES)
– COOPERATION AMONG THE RESPONSE AGENCIES
– COOPERATION AMONG THE RESPONSE AGENCIES OF EACH COUNTY
In compliance with the law, confidentiality is peremptory for the personnel of the Single National Emergency Calls System.
Use of material and human resources in the emergency response is more efficient and represents a useful management tool in dealing with emergency situations. Thus, the nearest incident response teams will be able to arrive in time to save human lives.
112 is a number used throughout the European Union, beneficial for tourists and foreign business persons visiting Romania.
112 will enable the use of a single communication path simultaneously mobilizing all agencies providing emergency services.
All conditions are fulfilled in order to efficiently use the material and human resources in an emergency situation as to decrease the time of an intervention. This is accomplished by the uniqueness of the number and by simultaneous data transfer to the adequate emergency agencies.
The calls entering the 112 system are recorded.
The automatic emergency number and location identification allows swift identification of false and/or abusive calls
The 112 call is universal and free of charge.
112 calls are free of charge for public, fixed or mobile telephones.
The 112 subscribers’ telephone bill is not overcharged.
The PSAP call taker will address the caller certain questions on the nature of the emergency he is reporting and will determine which emergency agency can respond properly to the caller’s needs.
If you are calling 112, you must announce:
- Where the emergency location is;
- Where you are;
- What telephone number you are calling from;
- What your name is.
The emergency call taker assesses the caller’s emergency, depending on the received information and reports them to the emergency agencies authorized to solve the respective case. If the situation implies the intervention of all the agencies, the preliminary data are simultaneously reported in maximum 2–3 seconds.
After providing these data, you must hold the line so as to be transferred to the emergency agency you need and receive further recommendations.
In case the 112 connection is cut off, you should try again. Stay calm and answer all the questions; do not hang down until you are not told to do so.
Dial 112 only if you have an emergency!
The Public Safety Answering Points are permanently on duty, 24 hours a day, 7 days a week.
OTHER USEFULL NUMBERS
Road traffic police squad – 9544
Consumers’ protection – 0800.080.999
Child helpline – 116 111
Social assistance – 021.314.23.15
Various information – 1951